The digital B2B2B Abo from Choice based on One-OS
Since its foundation in 2002, Choice AG has developed from a vehicle purchasing company into a fully comprehensive service provider. Choice turns its customers into sustainably successful mobility providers. With state-of-the-art tools and a finger on the pulse of the times, over 200 employees within the Choice Group develop visible and bookable mobility solutions.
The customer's challenge
Previously, the processes were partly based on manual intervention - from the preparation of offers to booking and invoicing - as there was no integration of the shop and back-office system for the mobility partners. To scale the business further, Choice AG therefore needed a fully digital solution for its customers.
Why Choice chose us
Choice AG has been handling its partner rental business with KMS solutions for many years and has also successfully implemented many digital projects in the past, from car sharing to rental.
The specially developed B2B features of our subscription solution in One-OS and the complete digitalization of the customer process convinced Choice to use this basis for future growth. The option of providing customers with a modern digital subscription solution as well as the corresponding vehicles on-demand and making them bookable within the respective customer shop was particularly attractive.
Our Solution
For digital alignment, Choice relies on our SAAS solution One-OS, which offers the following advantages:
Bookability of external vehicles: Choice vehicles can be made bookable in the system of the respective mobility partner, providing more choice with less risk for the mobility partner.
Seamless integration: The white label platform is closely linked to our back-office system. It supports all processes, from offers, vehicle management and contract processing to appointments.
User-friendly interface: The intuitive design makes it easier to use for employees and customers alike, reduces familiarization times and improves user satisfaction.
Optimized processes for corporate customers: Corporate fleet managers benefit from simplified approval, which increases efficiency and improves the user experience.
Customized car policies: The platform allows specific car policies to be defined for different employee groups based on criteria such as CO₂ emissions and vehicle model.
Detailed vehicle data: Vehicles are displayed with comprehensive data and images from an external image database, simplifying the selection process for customers.
Business impact for Choice
The implementation of One-OS at its mobility partners brought Choice AG numerous advantages:
Increased efficiency:
The automation of booking processes and the availability of real-time data significantly reduced administrative tasks, allowing employees to focus on customer service.
Improved customer experience:
Customers appreciated the ease of booking online and on-site, the transparency in pricing, and the flexibility in rental periods.
Optimized fleet management:
Accurate utilization statistics helped 57mobil optimize their fleet usage, reduce idle times, and improve overall profitability.
Positive Feedback:
Customer testimonials highlighted the improved service quality, ease of booking, and overall satisfaction, bolstering the company’s reputation.
"One-OS forms the basis of our service by connecting software, on-demand vehicles and the most diverse players."
Conclusion
Since the introduction of One-OS, Choice has experienced a significant improvement. The platform makes work processes more efficient, increases customer satisfaction and positions the company in the highly competitive subscription market as an innovative provider for a more inert offering of software and vehicle purchase.
